Returns & Refunds

We're sorry if you didn't love your product from REFY!

For full information on our refund policy, please read below:

To request a return please visit our return portal here: https://refybeauty.com/a/returns. You will need your email and order number to process this request.
Please note, that we do not cover the cost of postage to return to us.
If you are returning items to us, we do advise that you track your return as we are not liable for any parcels lost within the postal service.
There is no extra cost for exchanges, although exchanges are subject to availability & approval.
Please note that for Collection purchases, individual items cannot be returned separately.
Please note we only offer refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of order. This is for hygiene reasons.
We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.
If you have received a different item from the one you ordered - we're sorry! We will get the right product to you - just email support@refybeauty.com with the order details and we will sort the rest!
Any items that are not returned as new as per the above guidelines we won't be able to refund your product
If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.
Refunds will be paid into the account that was used on the original order.
Card refunds can take between 5 - 10 days to show into your account.
For any additional information, please email support@refybeauty.com

Further Refund Information & Non-Refundable Items

Faulty Items

If an item is delivered to you that is not fit for purpose it is considered as faulty goods. Natural wear & tear through use is not considered as a faulty good.

If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you ordered the product.

Return Slips

We do not use return slips, to process a return please visit our returns portal here: https://refybeauty.com/a/returns