To start a return request, please ensure you read through the following information and then visit your order section within your account.
Any returns sent to us that have not been submitted via your account will not be processed.
You’ll be notified via email once your return has been approved/rejected in line with our returns policy with next steps.
What is your returns policy?
Your return request must be made within 14 days of receiving your order.
We can only accept returned makeup items if they are unopened and unused.
If you have purchased a Concealer from our website and are unhappy with your chosen shade, you are welcome to exchange this for another shade providing that the product has only been used a minimum of twice for shade testing purposes only. The returned product will be subject to a product check ahead of the new shade being sent to you. Please note, that you can only exchange your shade once.
Clothing items can only be returned if the items are in pristine condition with all labels still attached.
Any items returned to us that do not meet our returns criteria, will be sent back to you.
Please note, that any items purchased as part of a collection must be returned as a full collection. We don't accept individual items.
We can only accept returns on products purchased directly from our website. Any REFY products purchased from Selfridges or Sephora can only be returned to where the original purchase was made.
If you have received an item that appears faulty, we’re sorry about this. Please contact our support team here with your order details and a photo of the fault, one of our team will be happy to help.
If your order came with a free gift, this must be returned with the other items in your order.
Unfortunately, we are unable to accept returns on any gift cards.
Are there any charges for returns?
You are responsible for the charges of the return shipping.
Your original shipping charges are non-refundable.
How soon will I get my refund?
Your refund will be processed once your return has been received and inspected.
Your return will be inspected within 14 days of receipt.
We aim to process your return as soon as possible however please allow up to 14 days for this to be processed over our busy Black Friday / Christmas period.
If approved, your refund will be issued back to the original payment method on your order.
All refunds can take up to 72 hours to appear back in your account from being issued.
Exchanges
If you’d like to exchange an item for another shade, you are more than welcome to do so if the item you are exchanging meets our returns criteria above. Please note, that we can only offer one exchange per order and exchanges can only be made for the same item in another shade.
Your exchange request must be made within 14 days of receiving your order.
Additional Information
REFY is not responsible for any returns lost within the postal service. We strongly recommend that you send returns back to us on a fully tracked service.
Please note, that we do not offer refunds for products due to personal dislike. If you believe that an item in your order is faulty or damaged, please send any photos of the damage / fault to our support team.
All returns are monitored to avoid misuse or abuse of our return policy. We flag customers who meet our criteria for excessive returns and those flagged may be subject to us reviewing and revoking our return policy. We reserve the right to refuse service to anyone.
For any more information, please email support@refybeauty.com
