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Shipping & Delivery

Shipping Information

We hope you love your REFY delivery - that's why we've made shipping as easy as possible. All of our shipping is tracked - you will receive confirmation of your tracking number once your order has been packed.

Orders are shipped Monday to Friday between the hours of 9AM and 5PM GMT. This excludes weekend days and UK Bank Holidays. 

For full information on all of our shipping rates by country please see below: 


United Kingdom:

Delivery Option Delivery Time Price
Standard Shipping 1-3 Working Days


Free Shipping Over £40.00 1-3 Working Days


REFY Premium Delivery (Unlimited Delivery for 1 Year) 1-3 Working Days £6.99


Republic of Ireland:

Delivery Option Delivery Time Price
Standard Shipping  3-5 Working Days £3.99

*Duties and Taxes paid by REFY

United States:

Delivery Option Delivery Time Price
Expedited Shipping 2-4 Business Days £9.99
Free Expedited Shipping Over $50.00 1-3 Business Days FREE
Standard Shipping  7-10 Business Days £4.99

*Duties and Taxes paid by REFY


Zone 1 includes Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Spain

Zone 2 includes Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Slovakia, Slovenia, Sweden

Zone 3 includes Bulgaria, Croatia, Cyprus, Romania

Delivery Option Delivery Time Price
Zone 1 Standard Delivery 3-5 Working Days £5.99

Zone 2 Standard Delivery 

3-5 Working Days


Zone 3 Standard Delivery 

4-8 Working Days


  * Duties and Taxes paid by REFY


Delivery Option Delivery Time Price
Express Shipping 4-6 Working Days £11.99
Standard Shipping 7-11 Working Days £5.99


Delivery Option Delivery Time Price
Express Shipping 2-4 Working Days £9.99
Standard Shipping 5-9 Working Days £7.99


Israel (Duties and Taxes Unpaid):

Delivery Option Delivery Time Price
Express Shipping 3-6 Working Days £9.99


Saudi Arabia (Duties and Taxes Unpaid):

Delivery Option Delivery Time Price
Express Shipping 2-4 Working Days £6.99


United Arab Emirates (All Duties and Taxes Included):

Delivery Option Delivery Time Price
Express Shipping 2-4 Working Days £5.99

Middle East (Duties and Taxes Unpaid):

Band A includes Bahrain, Jordan, Kuwait, Lebanon, Oman, Qatar 

Delivery Option Delivery Time Price
Band A Express Shipping 2-5 Working Days £11.99

New Zealand:

Delivery Option Delivery Time Price
Express Shipping 2-5 Working Days £15.99



Band A includes Taiwan, Hong Kong, China, Japan, South Korea, Singapore, Thailand 

Delivery Option Delivery Time Price
Band A Express Shipping  2-5 Working Days £14.99

Rest of World:

Delivery Option Delivery Time Price
Express Shipping 1-5 Working Days £24.99


Order Tracking

We track every order. We'll send you the tracking number of your order so that you can watch the moment your REFY product is shipped to the moment it's in your hands! 

If you have any issue with your tracking information, email us at and we will be happy to help.


How We Process Your Order

When you make an order on, we will send you a confirmation email (this won't take long!)

Our team will then process the order within a day or so, we then hand it over to our nominated carriers. You will then receive a tracking number so you can see where your product is at any given time. 


My Shipping Address Is Wrong

If you have made a mistake on your order, you may be able to update your details, provided this has not already been picked and packed. Please email us as soon as possible at and we can amend the shipment address for you. 


Important Information

  • You'll receive an order confirmation email after purchase
  • Orders are dispatched Monday - Friday.
  • Please be aware that we are not responsible for information which has been entered incorrectly at checkout. If you have incorrectly entered your address and not contacted us to change this before the item is shipped, there will be an additional waiting period.
  • Should there be any duty to pay on your package, this is the customer’s responsibility

If you are a buyer outside of the United Kingdom you may be subject to import duties and taxes, which are issued once the package reaches your country. Any additional charges for customs clearance must be covered by you as we have no control over these charges.

Customs policies vary from country to country, so you should contact your local customs office for further information. When you order from, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.