Shipping & Delivery Information
All of our shipping is tracked. You will receive confirmation of your tracking number once your order has been shipped.
Orders are processed and shipped Monday to Friday between the hours of 9AM and 5PM GMT. This excludes weekend days and UK Bank Holidays.
UK:
We offer FREE Standard Delivery on all orders £30+ and FREE Next Day Delivery on all orders £80+ to the UK*. Please note, Next Day Delivery will only appear at checkout if this is available at the time of your purchase.
| Method | Delivery Time | Cost |
|
|
2-3 Working Days |
£4 |
|
Next Day |
Next Working Day | £6 |
* Some geographical exclusions apply.
Middle East:
We cover all duties and taxes for orders shipping to Saudi and the UAE.
For any other countries in the Middle East you may be subject to import duties and taxes, which are issued once the package reaches your country. Any additional charges for customs clearance must be covered by you as we have no control over these charges.
For more information on all of our shipping rates by country please see below.
| Country | Method | Delivery Time | Cost |
| Australia |
Standard Delivery Express Delivery |
6-10 4-5 |
$12 $24 |
| Channel Islands | Standard Delivery | 2-4 | £6 |
| Israel* |
Standard Delivery Express Delivery |
7-15 3-6 |
48 ILS 98 ILS |
| Middle East* | Standard Delivery | 4-6 | $11 |
| Qatar* |
|
|
|
| ROI |
Standard Delivery Express Delivery |
5-7 2-3 |
£5 £10 |
| Saudi Arabia |
Standard Delivery |
2-4 |
39 SAR |
| UAE |
Standard Delivery |
2-4 |
AED 48 |
| Rest of World | International Standard | 5-8 | £25 |
*Duties and taxes not included
FAQS
The moment your order leaves our warehouse, a tracking number is emailed to you. You can then follow the tracking link to keep an eye on your parcel’s journey directly on the courier’s website.
If you have an issue with your tracking information, please email us at support@refybeauty.com and we will be happy to help.
As soon as your order has been confirmed, you will receive an order confirmation email.
Our team will then process your order within 1-2 working days, depending on the delivery method selected at checkout. Once processed, your order is then dispatched from our warehouse and handed over to our nominated carriers. You will be kept updated via email every step of the way.
If you have any queries on your order’s status, please reach out to us via email at support@refybeauty.com and a member of the team will be more than happy to help.
If your order has not arrived as expected, please contact us at support@refybeauty.com, and a member of our team will be happy to advise further.
We kindly ask that customers contact us within 30 days of purchase to report any delivery issues.
Please also note that delivery timeframes are estimated, subject to unforeseen delays.